FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship to the US. Contact us for information on international orders.
How long does shipping take?
Orders take 2-3 weeks due to the nature that all items are custom made for each individual order.
How do I track my order?
You will receive tracking information when your order is shipped. Be sure to check your emails.
Returns
How do I return an item?
Contact us at ohanacraftco@gmail.com to start the return process.
How long does it take to process my return?
Returns are processed as soon as we receive the item(s) back.
Can I exchange for a different item?
We do not offer exchanges.
General
Where is Ohana Craft Co located?
We are located in Northwest Indiana.
Where are the items made?
All of our items are custom produced & hand made in our home office in NW Indiana.
What all do you offer?
We offer a wide range of products & services. Including tumblers, stickers, & bookmarks.
Do you offer marketing or branding?
Yes, check out of services & marketing page for all that we offer.